7.5.  Have insight to IBM Support Assistant.


Diagnosing problems using IBM Support Assistant tooling

The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products.

Tools for IBM Support Assistant perform numerous functions from memory-heap dump analysis and Java core-dump analysis to enabling remote assistance from IBM Support. All of these tools come with help and usage documentation that allow you to learn about the tools and start using them to analyze and resolve your problems.

The following are samples of the tools available in IBM Support Assistant:

Professional hosting         Free 'Oracle Certified Expert Web Services Developer 6' Guide     Free SCDJWS 5.0 Guide